It has character of depth and detailing. The case study it is characterized by the deep and exhausting study of one or few objects, in way to allow its ample and detailed knowledge (GIL, 2002). As appraised above, it can be concluded that this research is classified as case study because it will be studied with depth and detailing an only subject. The collection of data of this study will be through documentary sources (of ' ' papel' ') that in accordance with Gil (1999) many enough rich times are capable to provide to the researcher given to prevent the loss of time with field surveys. Finally, these data will be treated qualitatively, codifying them and presenting them of form more structuralized and analyzing them (VERGARA, 1998). 5.ESTUDO OF CASE This section mentions the study to it of case of the considered problem. The content of this chapter was based on extracted information of the site of the company, the manual of quality and the effective norms of the company in the period.
5.1.Caracterizando the company Established in 1944, the city of Timteo, Mines Generalities, the studied company initiated the industrial activity with the first race of gusa in 1949. Currently she commercializes its products in such a way in the domestic market as in the external one. Its line of products encloses: Stainless plain steel; Electric plain steel; On plain steel carbon and. The company has evolved throughout the years in production, technology and in the application of products and services, for attendance to the necessities not only of customers, but also of the community, the employees, the suppliers, the government and other interested people in its organizacional performance. Always guided for the activity and process, product quality, damage to the health and security of the work of the collaborators, also she characterizes its participation in the market guided for the established lines of direction aiming at to the ambient protection.